TK20 - Access Issues

Accessing TK20 - Steps to follow if you have requested access to TK20 but are unable to get in.

Not able to access TK20

Confirm the following prior to submitting a Help Desk ticket:

1. You are a currently enrolled student in the requested term.
   1. If you requested access for Spring Term but it is still Fall - you will not yet be able to access the system.
2. You have waited the appropriate amount of time for system updates to process. Review the following information related to timing of system loads.
   1. Data is pulled on Monday, Wednesday and Friday at 9:00 am which in turns gets loaded into TK20 by 3:00 am of the following day – so Tuesday, Thursday and Saturday by 3:00 am. 
   2. The data currently being loaded into TK20 is based on students currently registered in this term. Once this term ends, the data will load for students registered in the next term. If a student is not registered for courses, they will not be loaded.
   3. If this is a new Tk20 account, please wait 3 business days before login so MSUM can transfer your data to Tk20.
3. Confirm you are on the University network system.
   1. Either connected through a docking station or the University MN State User Tunnel if connecting on wi-fi
4. Take a screenshot of the error message you receive when being denied access.
5. Double check the credentials and email you are trying to log in with:
   1. https://msumoorhead.tk20.com/campustoolshighered/shib-login/
   2. StarID@go.minnstate.edu for students or StarID@minnstate.edu for employees

Additional support information

Watermark support: Website https://support.watermarkinsights.com/hc/en-us or Email support@watermarkinsights.com

If more assistance is needed

Incident Request: If you still need help with something not working as it should or have questions, please contact the IT Help Desk or create a ticket using the "Incident Request" button on this page, or if there isn't one included then you can initiate it from the home page.

Service Request: A formal request from a user for something to be provided, information, advice, a standard change or access to an IT service, navigate to the Service Catalog to find the service you specifically would like to request.