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MSUM IT Help Desk computer repair guideline for student owned computers.
We do not repair computers if brought in for the following reasons:
- They don’t know the password: If you do not know the password of the computer you are bringing in to repair we will not be able to do any work on the computer.
- There is physical damage to the computer that is the cause of their problems.
- If there is a hardware error which requires a hardware replacement.
- It has been in for viruses/malware/spyware before.
Process for Help Desk Repair Request
- If we are able to help resolve the issue immediately we will assist as possible. We may offer to take possession of the computer to be looked at if the issue takes longer than a few minutes.
- We will create a computer repair ticket.
- Customer must sign a disclaimer form. We do not guarantee any work as we are providing this as a free service to students, please read the form before signing.
- They will be contacted by the repair technician with further questions or when it is done.
If more assistance is needed
Incident Request: If you still need help with something not working as it should or have questions, please contact the IT Help Desk or create a ticket using the "Incident Request" button on this page, or if there isn't one included then you can initiate it from the home page.
Service Request: A formal request from a user for something to be provided, information, advice, a standard change or access to an IT service, navigate to the Service Catalog to find the service you specifically would like to request.