ImageNow is the document imaging system used by Minnesota State University Moorhead. Contracted with Minnesota State University Mankato in 2010, ImageNow is a reliable solution for your document management needs. How ImageNow works is quite simple - documents are captured into the system and stored electronically on a central server. Once the document has been captured they are inspected for quality and indexed with document keys so they can be easily searched and retrieved.
In addition to the electronic storage capabilities, ImageNow offers a powerful workflow component that can be used to process documents "electronically." Workflow can be set up to map any paper process -- no matter how simple or complex -- making business routines more streamlined, more accurate and faster.
Advantages of ImageNow
- Better connect staff to documents they need to complete their daily actives
- Bring together documents and the business processes they influence into one, easy-to-use system
- Decreased risk of lost documents
- Integrate with ISRS, complementing the business processes that are already established
- Capture virtually any type of document
- Eliminated time consuming tasks such as filing and copying
- Gained efficiency in business processes by reducing processing time of paper documents
- provide instant access to documents at the very moment they are needed to respond quickly ti inquires, questions, or requests for documents
For more information on ImageNow & other MNSCU schools that are using the MSU Mankato hosted system, please click on the link below.
MSU Mankato ImageNow Support Site - https://www.mnsu.edu/it-solutions/help-support/perceptive-content/
Training & Instructions
Instructions for Working from Home with ImageNow
Connect Windows Computers to MSUM Network from Home
Connection to the MSUM network is required for connection to services like the share drives, bringing new documents into Image Now/Perceptive Content, and others.
Option #1 Cisco Anyconnect VPN (Not Preferred method): This software is loaded in all MSUM Laptops to connect those computers to the MSUM network. This is NOT the preferred method to connect the computers to the MSUM network due to minimal licensing on the VPN software.
Option #2 Direct Access (Preferred method): Direct Access is configured behind the scenes on the laptop computer to automatically connect the Windows laptops when they detect that they are connected to a non-MSUM network. All departments in Owens have their laptops already configured for this. All other departments need to email support@mnstate.edu requesting access to Direct Access including their asset tag number of the computer. Computers configured for direct access need to be running on the MSUM network or on the VPN when off campus for 4 hours to enable direct access. After that 4-hour period, the computer needs to restart to finish the configuration.
Image Now/Perceptive Content from Home
*Please Note when working with confidential information you MUST use a MSUM Laptop or PC. Depending on what you need to do in the applications dictates how you should connect.
- Access workflow Q’s and move documents through the process.
- Use Remote.mnstate.edu
- Launch Perceptive Content
- Link documents already in a workflow Q.
- Use Remote.mnstate.edu
- Launch both Perceptive Content & Uniface from Remote
- Bring in new document into Perceptive Content using the ImageNow Printer
- Launch Cisco Anyconnect VPN
- Run Perceptive Content & Uniface off your local desktop
VPN access is limited, and should only be used as needed. Please be mindful of your colleagues – sign out when not in use, and only sign in when you need it.
Uniface from Home
These instructions will connect your laptop computer to Uniface while away from campus.
- Use a web browser and connect to https://remote.mnstate.edu
- Login using your StarID and StarID password.
- Launch the Uniface Icon by clicking on the icon.
Note: if you don’t see the Uniface icon please contact support@mnstate.edu requesting access.
Scan, QA & Link Quick Reference
Verify Kofax Settings (First time logging in to scanning station only)
- Click on Start - Programs - KofaxVRS - VCDemo
- Click Source - Scanner
- Select scanner with SVRS with AIPE
- Click OK
- A Kofax icon will appear in your system tray called Virtual Rescan
- Right click on Virtual Rescan icon, and select Cleanup Profile - ?? Cleanup
- Exit out of Kofax
Login to ImageNow
- You can access ImageNow by clicking on the ImageNow icon (yellow sun) on the desktop or from the Start button.
- To login ImageNow use your StarID and password.
- If you are using the Message Center, you can click on any Queue that is displayed.
- If you wish to view ALL documents for a particular student.
- Log into ISRS/Uniface.
- Pull up student account.
- For Records use ST1100UG screen
- For Admissions & INTL Admissions, use ISRS ST1001UG screen.
- For Financial Aid, use FA9999UG
- Open ImageNow, click on the drop-down arrow by Application Plan, select the Application Plan you want to view.
- If you click on the Application Plan word (instead of the down arrow) it will invoke the last used Application Plan.
Capture
- Remove ALL staples, paper clips, sticky notes, etc. before scanning.
- Insert Patch Code in between different document types that will be scanned.
- Insert documents face down into the scanner.
- Click on the down arrow next to Capture and choose the Capture Queue that matches the Queue for the documents you are scanning.
- Documents will begin to scan.
- If you click on the Capture word (instead of the down arrow) it will invoke the last used capture profile.
Batches/QA (After you are finished scanning, you need to QA (Quality Assure) the batch.
- Click on the down arrow next to Batches and choose ‘Ready for QA’. This will open the ImageNow Explorer and display the batches you just scanned, ready for QA.
- Double click on the batch/line that you want to QA. Usually start from the bottom and work your way up.
- Verify the scanned image is good then click ‘Mark page as OK’. (You can also click on the green check mark in lower left corner.)
Rescan
- If the scanned image is not good
- Place the document back into the Scanner
- Click on ‘Rescan this page’.
- Choose the RESCAN Profile.
- This will replace both sides of the scanned document.
- If the scanned image is still not good and requires additional cleanup.
- You will need to open Virtual Rescan via the icon in the toolbar and choose Preview.
- You can change the settings until the document looks good.
- Then Save the profile with a new name.
- Right click on Virtual Rescan icon and choose the new profile you created.
- You will then need to rescan the document, to get the new settings.
Miscellaneous Items
- Do NOT use the ‘Commit this batch’ task. You need to view each scanned page for Quality Assurance.
- If you exit out of a scanned batch before QA is completed for each document, the next time you come back you will start where you left off. You can exit out with the red X or the task ‘Suspend this batch’.
- Any page that is not needed (blank page, page with instructions, etc.) can be deleted by clicking on ‘Delete this page’.
- You can press F5 to refresh the screen. This is useful if you come to QA and the status is in process.
To view large icons
- Click on Settings and select Options.
- In the left panel click on Toolbar.
- Under General tab, Icon Size
- Click drop down arrow and select Large
- Click Apply and OK
To change the message center size
- Click on Settings and select Options.
- In the left panel click on Toolbar.
- Under Message Center tab,
- General, Window size
- Click drop down arrow and select Large
- Click Apply and OK
To add additional Queues to your Message Center
- Click on Settings and select Options.
- In the left panel click on Toolbar.
- Under Message Center tab,
- Workflow Queue Status
- Scroll through and Check the Queues you want to view
- Click Apply and OK
To Change your Password
- Password will change automatically when you change your StarID password.
Linking (After you QA the batch, you are ready to link it).
- If you already have the ImageNow Explorer open, open you’re linking Queue.
- Double click the batch you want to link.
- Open ISRS, Pull up student account.
- For Records use ST1100UG screen
- Click on Summary tab??
- For Admissions, Financial Aid & INTL Admissions, use ISRS ST1001UG screen.
- Click on App/Admit tab
- Click ‘Link this page’ under Batch Processing Tasks or the gold key in the toolbar at bottom of screen.
- Document Keys (linking should automatically populate, Student ID, Name & Year/Term).
- Choose the correct Document Type.
- Click Route Forward
- Select the correct Queue you want the document to go to.
- If you have more documents to do, it will open the next one. You then need to select the correct Student ID in ISRS and click on ‘Link this page’ and repeat the steps above.
- If you need to skip a page in the batch, click on ‘Hold this page’. It will move on to the next page in the batch.
- To link an entire batch, in ImageNow Explorer click File - Options - Batches. Under Link Groups, select ‘All pages in batch’ and turn on ‘Prompt user for verification’. To turn this off, Select Custom Size = 1.
Mankato ImageNow Support
Please use the Mankato Support page for additional information training guides & videos.
If more assistance is needed
Incident Request: If you still need help with something not working as it should or have questions, please contact the IT Help Desk or create a ticket using the "Incident Request" button on this page, or if there isn't one included then you can initiate it from the home page.
Service Request: A formal request from a user for something to be provided, information, advice, a standard change or access to an IT service, navigate to the Service Catalog to find the service you specifically would like to request.