Knowledge Base

Categories (7)

Teaching and Learning Technologies

Technologies used in the development and administration of courses and course work.

StarID, Printing and ID Cards

Category for Starid activation, password resets, Printing help and Dragon ID cards

Email and Microsoft Office365

KB category for Microsoft Office Applications including outlook, teams, word, excel, PowerPoint and much more.

Software Applications

KB articles for software applications

Employee Computer Troubleshooting & Info

We have articles available for common issues reported for MSUM deployed computers and devices.

Computer Labs & Student Computing

KB article category for troubleshooting computer desktops, printers and mobile devices

Internet, Wifi, Telephones & Infrastructure

Network, Wifi, Telephones, various application connections

Articles (2)

How to Submit a Service Request

Customer overview on how to submit a Service Request

How to Use the Knowledge Base

How to Use the Knowledge Base