Email & Login Information

I am a new student. How do I get a campus email address?

Your MSUM email account is created when you are admitted and have registered for a class. To access your account you will need to Activate your StarID and create a password. If you have questions about how to activate your StarID follow the StarID Activation Instructions.

I just received an email account and it gave me an email address I don't like. Can I change it?

Email address changes are allowed under limited conditions and only between semesters. Please contact the IT Help Desk or create a ticket using the "Incident Request" button on this page, or if there isn't one included then you can initiate it from the home page.

I just received an email account. How do I check my mail?

Open a browser and go to the MSUM website (mnstate.edu) and in the top red bar, click on the envelope icon at the right-hand side of the window. Or use the button that says "Sign in to MSUM email" in the "Log in Format & Troubleshooting" section of this KB article. Enter your user name as described in the  "Log in Format & Troubleshooting" section of this KB article and the password you chose. This opens your mailbox. 

Do I have to use MSUM email to check my email?

MSUM email is the OFFICIAL communication method for Minnesota State University Moorhead. You are expected to check your email in a timely manner to make sure you are informed of any critical university business information. You can also forward your emails to a different email account using the email forwarding instructions shown within this FAQ section.

Why did I get a message saying I have to change my email account password?

Changing your password helps keep your accounts secure. All account passwords must be changed every six months. You will get an email message when your password needs to be changed. You can change your password anytime.

What do I do if I forget my email account user name password?

You can reactivate your StarID and password and see your account information by following the StarID Activation and Reset Instructions.

What do I do if I can't access my email account?

You might have forgotten to change your password. Remember that passwords need to be changed every six months for security reasons. If you don't change it, your account will locked until you make a password change. Call the MSUM IT Helpdesk at 218.477.2603 if you need assistance with your password or follow the StarID Activation and Reset Instructions.

Do I get to keep my email account after I graduate?

Students leaving/graduating from MSUM will have the option to retain their email account for ONE YEAR after they have graduated or departed.

How do I get an email account as a new employee, faculty or staff member?

Once the HR department has you setup in their system it will generate your StarID and other account information which they can provide to you. You may then stop in to the IT Help Desk to get an Employee ID and activate your StarID or follow the StarID Activation and Reset Instructions. to access your accounts. If you will not be coming to campus, contact the MSUM IT Helpdesk at 218.477.2603 and they can assist you.

How do I change my default FROM: email address to mnstate.edu?

You can change your FROM: address by logging into your StarID profile and follow these instructions.

Where can I see the Minnesota State System Password Usage and Handling Guideline?

Minnesota State System guidelines and Board policies can be found on the system office website. Guideline 5.23.1.1 Password Usage and Handling

How do I manage my email quota?

• Log in to MSUM Email
• Click in the search field in the top middle of the screen, this gives you the option to click on "filters". Search in "All folders", then add information as needed and select 'attachments' to search for emails including attachments.
• Click on the Search button.
• These emails will be the ones that take up the most space on your quota. You can check the attachment size by clicking on the email and looking next to the Attachments: "file name". The attachment size will be near or below the name of the file. By removing just a few of the ones larger than 1 MB you will will get a handle on your quota very quickly. Because you are close on your quota, please delete a few at a time, then empty your trash.

What are the email sending limits?

Beginning Monday, February 22, 2021, the following sending limits will be set for Students and Alumni email accounts in the Office 365 Shared Tenant:

• External hourly limit = 100
• Internal hourly limit = 500
• Daily limit = 1500

Rationale: The purpose behind reducing sending limits is to help limit the ability of compromised accounts to inflict harm to other user accounts. It will additionally reduce necessary cleanup time and efforts after a phishing attack has occurred.

How do I create a signature?

• Login to MSUM Email
• Click the Options button (gear in the upper right corner)
• Select "View all Outlook Settings"
• Select "Mail" and then "Compose and Reply"
• In the E-mail Signature text box, type your signature information
• If you want the signature to be sent automatically on all outgoing messages, check the box at the bottom of the Email Signature box. Then click the Save button.
• If you would like an MSUM branded signature check out the template on the Marketing & Communications webpage.

How do I create a privacy statement as part of my signature?

• Login to MSUM Email
• Click the Options button (gear in the upper right corner)
• Select "View all Outlook Settings"
• Select "Mail" and then "Compose and Reply"
• In the signature text box, copy and paste the following statement:
  This email message is intended only for the named recipient(s) above and is covered by the Electronic Communications Privacy Act 18 U.S.C. Section 2510-2521. This email is confidential and may contain information that is privileged or exempt from disclosure under applicable law. If you have received this message in error please immediately notify the sender by return email and delete this email message from your computer.
• If you want the signature to be sent automatically on all outgoing messages, check the box at the bottom of the Email Signature box. Then click the Save button.
• If you would like an MSUM branded signature check out the template on the Marketing & Communications webpage.

How do I create a folder?

• Login to MSUM Email
• Right-click on your the folder you would like to work with
• Select Create New Subfolder
• Type the name you want for the folder and hit Enter.

How do I move messages into a folder?

• Login to MSUM Email
• Click checkbox(es) on the message icons of message(s) to be moved to select the messages
• Right-click any of the selected messages
• Select Move
• In the Move to Folder box, select the destination folder

How do I enter a vacation message when I am going to be out of the office?

• Login to MSUM Email
• Click the Options button (gear in the upper right corner)
• Select "View all Outlook Settings"
• Select "Mail" and "Automatic replies"
• Click the button for "Turn on Automatic Replies" and check the "Send replies only during this time period"
• Select the time period for the replies to be sent
• Type in the message you want sent out
• Click Save

How can I forward my MSUM email messages to another email account?

• Login to MSUM Email
• Click the Options button (gear in the upper right corner)
• Select "View all Outlook Settings"
• Select "Mail" and "Forwarding"
• Click on "Enable forwarding"
• Enter in an email address you would like to forward your emails to
• If preferred, you may click to "Keep a copy of forwarded messages" in your dragonmail. **NOTE: If you don't have it automatically delete messages and you don't periodically login to Outlook Web App to clear your mail, you mailbox will eventually become full and no mail will be received or forwarded
• Click Save

How do I add addresses to my MSUM email address book?

Method 1: Add Sender from Active Message

• Go to MSUM Email
• Login with your email username and email password
• Open Message from person you wish to add to your address book
• Click on name of the sender
• In the drop down box click on the three dots in the upper right corner that look like "..." and then click on "Add to Contacts" and contact information can be added to a contact page in the Address Book
  NOTE: If a window pops up saying The window could not be opened because pop-ups are currently blocked by the browser, click Yes.
• Add any additional information you want
• Click "Create"

Method 2: Add contact directly to Address Book

• Login to MSUM Email
• Select Contacts
• Click "New Contact" in the upper left of your screen
• Tab between fields to enter desired information (e.g., Name and email address)
• Click "Create" to save the record

How do I delete an address from my MSUM email address book?

• Login to MSUM Email
• Select Contacts
• Click on the contact to be removed and then click on the 'delete' button in the Top-Middle of the screen
• Select Delete

How do I create a mailing list (Contact Group)?

• Login to MSUM Email
• Click Contacts
• Select the drop down arrow next to "New Contact" in the upper left corner of your screen. Choose "New Contact List"
• Enter a name for the Contact Group
• Add member to the group by typing into blank entry box and clicking Add to Group or clicking Members and selecting from the Global Address List or your address book and clicking OK, then click Add to Group
• Click "Create" to save the group

How do I send mail to members of my mailing list (Contact Group)?

• Login to MSUM Email
• Select New
• Click To: icon next to the To box
• Select desired Address Book from the left under My Contacts
• Scroll through contacts to find Contact Group desired.
• Click To or Bcc button to send mail to all members of the Contact Group
• Click OK
• Compose message and send