Employee Computer Troubleshooting & Info

We have articles available for common issues reported for MSUM deployed computers and devices.

Articles (8)

Computer Issues after a Password Reset

Mac printing, keychain popups and share drives

Software Installation Self-Service for Employee Devices

The Microsoft Software Center allows you to install software on a campus-owned, Windows-based PC (e.g., faculty/staff computer).

Equipment Checkout, Deployments & Purchasing

IT equipment checkout is available for faculty and staff at Minnesota State University Moorhead from the MSUM Information Technology Help Desk on the first floor of Livingston Lord Library. Deployments and Purchases will require a service request through the IT Department.

Base Software Install on Faculty & Staff Computers

Below is a list of the software that is installed on ALL MSUM computers

University Owned Computer Updates

Effectively patching MSUM’s computers for security vulnerabilities

Secure File Transfer

MOVEit Securely is an application licensed through the Minnesota State System that allows you to transfer confidential and large files securely to another person via a secure server. This service is available to faculty, staff, and students with a StarID.

Direct Access

Direct Access allows your computer to route traffic through mnstate.edu resources without the need to connect to VPN.

Student or Personal Computer Repair Guidelines

MSUM IT Help Desk computer repair guideline for student owned computers.