Overview
Effectively patching MSUM’s computers for security vulnerabilities does not only require the effort of Information Technology (IT), but also requires the entire campus’s support to ensure that computers are available during the scheduled maintenance window. In an effort to protect the confidentiality of your data, and provide a secure computer environment, IT at Minnesota State University Moorhead maintains a patch-management routine and making it a part of our standard weekly operations. The process for patching campus owned computers will not be perfect, since we know we have many variations of use. Our new system, Action1, is cloud-based. As long as your PC has an Internet connection, it will receive patches, helping us maintain compliance.
When are computer updates applied?
Faculty and staff computer updates are applied Wednesday mornings.
- OS updates: Wednesdays at 3:30 a.m.
- Application updates: Wednesdays at 7:30 a.m.
It is possible that each update could require a reboot. If your pc is powered off at this time, you will receive the updates once your pc is powered on.
Computer lab updates are applied Friday afternoon, updates begin at 4:00 p.m.
What will happen when an update is finished installing on my computer?
When security patches have finished installing on your computer, there will be a Window prompt in the lower right-hand corner of your screen from “Action1”. You will be presented with an option to either restart, or to snooze. You can snooze the reboot in 2-hour increments, up to a total of 4 hours, before a mandatory reboot is required. It is the recommendation of IT to restart your computer immediately. Please remember to save your documents first.
If more assistance is needed
Incident Request: If you still need help with something not working as it should or have questions, please contact the IT Help Desk or create a ticket using the "Incident Request" button on this page, or if there isn't one included then you can initiate it from the home page.
Service Request: A formal request from a user for something to be provided, information, advice, a standard change or access to an IT service, navigate to the Service Catalog to find the service you specifically would like to request.