If you have a major computer problem in the evening or on weekends, you can report the problem to Public Safety. Public Safety will notify the Information Technology staff of the computer problem. Public Safety will ask for your name, phone number, location of the problem and general description of the problem.
Examples of MAJOR computer problems that should be reported to Public Safety are:
- A computer server appears to be down.
- A web server appears to be down.
- eServices is down.
- Email is not working.
- MnPALS is not working.
In other words, only report problems to Public Safety which have a serious impact on University work.
Computer problems that do not have a serious impact on University work should be reported to Help Desk They will be addressed on the following business day.
If more assistance is needed
Incident Request: If you still need help with something not working as it should or have questions, please contact the IT Help Desk or create a ticket using the "Incident Request" button on this page, or if there isn't one included then you can initiate it from the home page.
Service Request: A formal request from a user for something to be provided, information, advice, a standard change or access to an IT service, navigate to the Service Catalog to find the service you specifically would like to request.