A remote desktop connection allows you to use virtually any computer or device in order to connect to another computer. Once you connect remotely, you get access to all the resources on the computer you've connected to.
Instructions for Remote Desktop Connections on Windows
If more assistance is needed
Incident Request: If you still need help with something not working as it should or have questions, please contact the IT Help Desk or create a ticket using the "Incident Request" button on this page, or if there isn't one included then you can initiate it from the home page.
Service Request: A formal request from a user for something to be provided, information, advice, a standard change or access to an IT service, navigate to the Service Catalog to find the service you specifically would like to request.