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The Knowledge Base (KB) is divided into many categories. The categories can contain sub-categories or articles themselves.
To aid in searching and overall clarity, Article titles will include the main subject of the article. As an example, an article that is about adding a printer to a MAC would have the title listed as "How to add a printer to a MAC".
To find an article there are two main ways: Searching or navigating the Categories.
- Searching
- To search for an article; locate the search box at the top right of the screen.
- You can search the whole site or click on the globe for a targeted search, then begin typing
- As characters are entered into the search box, search suggestions will begin appearing
- If a suggestion is the desired article, select that suggestion, if not continue typing.
- If you are unable to find an article answering your question, submit an Incident Request.
- Navigating the Categories
- To find an article, begin at the top most level of the categories.
- Find the category most related to your question and select it.
- Continue selecting sub-categories until you find the article you are searching for.
- Attachments
- File attachments related to articles, if applicable, can be found to the lower right of the screen as it relates to the article.
- We make a standard practice to include a link to that document in the article contents as we know it is not always easy to see.