Adobe Software is available for Faculty & Staff, see instructions below "How to Install Adobe Applications on MSUM Devices"
Adobe Named licensing allows the use of the Creative Cloud Suite on two computers at a time. When logging into Adobe on a 3rd computer, you will be prompted to select a computer to log out of adobe on. This allows you to rotate your license as needed.
Students can get access to Adobe Software through the MSUM Computer Labs.
Students who have declared a major in Animation, Film Production, Film Studies, or Graphic and Interactive Design have access to install Adobe Creative Cloud Suite on up to two computers. The licensing is paid for with differential tuition. Students who are taking the following courses also have access:
- ANIM: 116, 216, 316, 375, 469, 492A
- FILM: 101A, 175, 232, 265, 302, 378, 460, 465, 469, 472, 480, 492A
- GID: 210, 230, 250, 310, 312, 314, 330, 350, 458, 469, 492A, 492B, 492C, 492D
- PHO: 201, 202, 397
How to Install Adobe Applications on MSUM Devices
Adobe software will be available for self-service install on MSUM provided computers
How to download and install Adobe software on a MSUM Faculty/Staff computer running Windows 10
- Faculty and Staff can download and install Adobe and other software from the Software center. This can be found in the Windows Start Menu.
- With the software center open, a searchable listing of all software available to you will be displayed. Scroll through or search to find
the Adobe product that you would like to install.
- Select the desired software and click Install. Depending on the app you chose, this can take a while.
How to download and install Adobe software on a MSUM Faculty/Staff computer running MacOS
- Faculty & Staff can install adobe products and other software from the MSUM Self-Service App. The easiest way to find this is to search your Mac for “Self service”.
- Once open, MSUM Self Service will display the applications you have access to install.
- Search or browse for the you require. Then click install underneath.
- Once installed, the button text will change from “Install” to “reinstall.
How to use Adobe software on a MSUM Faculty/Staff computer after an install
- Open the application
- On the first launch of the software you will be prompted to login with an adobe ID
- Faculty & Staff Enter in your email address FirstName.LastName@mnstate.edu
- Student workers enter in your email address FirstName.LastName@go.mnstate.edu
- Click Continue
- When prompted select Company or School Account.
- Faculty & Staff Enter in your StarID@minnstate.edu and StarID Password
- Student workers enter in your email StarID@go.minnstate.edu and StarID Password
- You will get a MFA (Multi-Factor Authentication) pop up, please use the Authenticator app, pin code, or phone call, method that you have chosen.
- Click Yes, to Stay signed in
- Your software is now ready for use.
Using Adobe Software on more than two computers
MSUM Licensing only allows for Adobe software to be used on two computers at a time. Follow the steps below to use software on additional computers.
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On the computer that Adobe software was installed, log in with your adobe enterprise ID as detailed previously in this document
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The software will prompt you to inform you which two computers Adobe is activated under your account.
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Click Sign Out under the computer of your choosing to free up a license to use on this computer.
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The software is now ready for use.
These steps can be followed to ensure you are able to use the Adobe software on as many computers as needed by ensuring that your adobe ID is only logged in on two computers at once.
- Simplified Instructions:
- Windows: Search the start menu for and then run "Software Center" where you will find all the Adobe applications
- Mac: Use the spotlight search, find and run the "MSUM Self Service" app where you will find all the Adobe applications.
Adobe Software Home Use for Employees
In addition to office use, Faculty & Staff are able to download and use the Creative Cloud suite at home by downloading the software from Adobe's website.
All MSUM Faculty and Staff are granted a license to use the full Adobe Creative Cloud suite on up to two computers simultaneously. To obtain Adobe software for home use, please follow the steps below.
- Log out of any adobe products you currently have installed.
- Browse to www.adobe.com.
- Click sign in in the upper right-hand corner of the page.
- Enter your MSUM email address,
- Click Company or School Account.Faculty & Staff Enter in your StarID@minnstate.edu and StarID Password
- Faculty & Staff Enter in your StarID@minnstate.edu and StarID Password
- Student workers Enter in your email StarID@go.minnstate.edu and StarID Pass
word
- Click Next
- You will get a MFA (Multi-Factor Authentication) pop up, please use the Authenticator app, pin code, or phone call method that you have chosen.
- Click Yes, to Stay signed in
- You’ll now be logged into the Adobe.com site with your MSUM Adobe ID. Click the Apps menu
in the upper right-hand corner of the page, then click Creative Cloud.
- Click View All.
- This will bring you to the product page. It make take a few seconds for the licensing to load, wait for the blue buttons to switch from “Buy” to “Download” as shown below.
- Download any app on the page for home install and use.
Log in and License Troubleshooting
- When first launching Adobe software after the install, you will be prompted to sign-in with your Adobe ID.
- Employees or student workers using a department workstation: Enter your MSUM email address in the format of first.last@mnstate.edu and press the Continue key.
- Students: If you are using a lab computer or are a student with special access granted for your degree then enter your MSUM email address in the format of first.last@go.mnstate.edu and press the Continue key.
- If prompted, select the option for School/Enterprise ID.
This will open another login prompt for Faculty & Staff enter your StarID@minnstate.edu, for Students StarID@go.minnstate.edu and StarID password, then you will be prompted for MFA Authentication (Multi-Factor Authentication) before you can use the software.
Windows computers:
Windows computers will sometimes continue to get an error related to licensing. If this happens, please try the following:
- Read the error, if it displays a user name such as 'yourstarid'@minnstate.edu (employees and student workers) or 'yourstarid'@go.mminnstate.edu (students) is not licensed to use this product, this means you entered the wrong user name sign in format. Go through the steps outlined above in the "Log in Issues" section.
- If the error is prompting you to enter in a registration number, go to your Windows start menu, search for and run the "Software Center" application. Look for the application named "Adobe Registry Fix". Then go through the steps outlined above in the "Log in Issues" section.
Mac computers:
If you are signing in properly as noted above in the "Log in Issues" section and you are getting application or loading errors then we will need to look at it closer with you at the help desk. If older versions of the application are installed, problems can arise when new versions are installed beside it. For example, if you have Adobe Photoshop version 2020 and install Adobe Illustrator 2022, it can cause issues.
Issue: In MSUM Computer Labs users cannot launch Adobe Tutorials from Web Browser
Example:
https://creativecloud.adobe.com/cc/learn/illustrator/in-app/make-and-refine-the- project?locale=en
Users can notice some of the following behaviors when clicking “Begin Tutorial in Illustrator” (or other adobe product):
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Prompted for Admin Login.
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Brought to download page for the product the tutorial covers.
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The link does nothing at all.
Cause
The problem is due to the way Adobe Shared Device License works. The web tutorials will automatically try to validate the users license on their Adobe account. Most students at MSUM will not have a Creative Cloud license assigned, so this will fail. Installing, updating, and managing adobe applications is also restricted in labs, as well as faculty and staff computers.
Work Around
All the web tutorials can be access withing the Adobe application.
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In the adobe app of your choice, click Learn:
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Click the discover tile:
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Search for, and select the desired Tutorial
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Click Start Tutorial to begin:
If more assistance is needed
Incident Request: If you still need help with something not working as it should or have questions, please contact the IT Help Desk or create a ticket using the "Incident Request" button on this page, or if there isn't one included then you can initiate it from the home page.
Service Request: A formal request from a user for something to be provided, information, advice, a standard change or access to an IT service, navigate to the Service Catalog to find the service you specifically would like to request.