Adobe Software is available for Faculty & Staff, see instructions below "How to Install Adobe Applications on MSUM Devices"
Students can get access to Adobe Software through the MSUM Computer Labs.
Students who have declared a major in Animation, Film Production, Film Studies, or Graphic and Interactive Design have access to install Adobe Creative Cloud Suite on up to two computers. The licensing is paid for with differential tuition. Students who are taking the following courses also have access:
- ANIM: 116, 216, 316, 375, 469, 492A
- FILM: 101A, 175, 232, 265, 302, 378, 460, 465, 469, 472, 480, 492A
- GID: 210, 230, 250, 310, 312, 314, 330, 350, 458, 469, 492A, 492B, 492C, 492D
- PHO: 201, 202, 397
How to Install Adobe Applications on MSUM Devices
- Adobe software will be available for self-service install on MSUM provided computers
- Simplified Instructions:
- Windows: Search the start menu for and then run "Software Center" where you will find all the Adobe applications
- Mac: Use the spotlight search, find and run the "MSUM Self Service" app where you will find all the Adobe applications.
Adobe Software Home Use for Employees
In addition to office use, Faculty & Staff are able to download and use the Creative Cloud suite at home by downloading the software from Adobe's website.
Adobe Named licensing allows the use of the Creative Cloud Suite on two computers at a time. When logging into Adobe on a 3rd computer, you will be prompted to select a computer to log out of adobe on. This allows you to rotate your license as needed.
Log in and License Troubleshooting
Log in issues
- When first launching Adobe software after the install, you will be prompted to sign-in with your Adobe ID.
- Employees or student workers using a department workstation: Enter your MSUM email address in the format of first.last@mnstate.edu and press the Continue key.
- Students: If you are using a lab computer or are a student with special access granted for your degree then enter your MSUM email address in the format of first.last@go.mnstate.edu and press the Continue key.
- If prompted, select the option for School/Enterprise ID.
- This will open another login prompt for Faculty & Staff enter your StarID@minnstate.edu, for Students StarID@go.minnstate.edu and StarID password, then you will be prompted for MFA Authentication (Multi-Factor Authentication) before you can use the software.
- Step by Step Instructions if needed Log in Instructions.
Licensing errors
Windows computers: will sometimes continue to get an error related to licensing. If this happens, please try the following:
- Read the error, if it displays a user name such as 'yourstarid'@minnstate.edu (employees and student workers) or 'yourstarid'@go.mminnstate.edu (students) is not licensed to use this product, this means you entered the wrong user name sign in format. Go through the steps outlined above in the "Log in Issues" section.
- If the error is prompting you to enter in a registration number, go to your Windows start menu, search for and run the "Software Center" application. Look for the application named "Adobe Registry Fix". Then go through the steps outlined above in the "Log in Issues" section.
Mac computers: If you are signing in properly as noted above in the "Log in Issues" section and you are getting application or loading errors then we will need to look at it closer with you at the help desk. If older versions of the application are installed, problems can arise when new versions are installed beside it. For example, if you have Adobe Photoshop version 2020 and install Adobe Illustrator 2022, it can cause issues.
Adobe Tutorials
MSUM Computer Labs users cannot launch Adobe Tutorials from Web Browser How to Instructions
If more assistance is needed
Incident Request: If you still need help with something not working as it should or have questions, please contact the IT Help Desk or create a ticket using the "Incident Request" button on this page, or if there isn't one included then you can initiate it from the home page.
Service Request: A formal request from a user for something to be provided, information, advice, a standard change or access to an IT service, navigate to the Service Catalog to find the service you specifically would like to request.