After resetting your StarID password, your computer will need to directly connect with the network with a cable connection on campus to sync the new password down to the computer and rebooting the device. Until this is done, your computer will struggle with authenticating to campus resources and you may experience things like multiple keychain popup prompts (mac), printing issues, unable to connect to share drives properly, and more.
Instructions for a Mac Computer
- After changing your StarID password, restart your Mac while plugged into the network with a cable and log-in to the computer with your new password.
- If you still encounter log-in issues when plugged into the network with a cable, the computer may have fallen off our network domain or experiencing issues with drive encryption. In this case, we would need to have you bring the laptop to the IT Help Desk. If it is an iMac, let us know and we can have someone go onsite.
- During the boot up process it should ask you about updating the keychain to the new password, to do so put in your old (last) password to authorize it. This will fix the log-in, printing, application access and any keychain issues.
- Once booted up, search for the "Kerberos SSO" application in the upper right corner of the Mac screen (icon that looks like a key), click to run it and enter your StarID and new password, this authenticates your domain connection and printing.
- Unplug the network cable (if you typically use wifi, otherwise skip this step) and log-in to the DragonConnect-Employee wifi
- Log-in to email and any other applications as necessary.
Instructions for a Windows PC Computer
- After changing your StarID password, restart your PC while plugged into the network with a cable and log-in to the computer with your new password.
- If you still encounter log-in issues when plugged into the network with a cable, you may need to power cycle your docking station as well as it powers the network cable.
- Once logged in with the new password, unplug the network cable or un-dock the laptop (if you typically use wifi, otherwise skip this step) and log-in to the DragonConnect-Employee wifi
- Log-in to email and any other applications as necessary.
If more assistance is needed
Incident Request: If you still need help with something not working as it should or have questions, please contact the IT Help Desk or create a ticket using the "Incident Request" button on this page, or if there isn't one included then you can initiate it from the home page.
Service Request: A formal request from a user for something to be provided, information, advice, a standard change or access to an IT service, navigate to the Service Catalog to find the service you specifically would like to request.