Knowledge Base

Categories (8)

Teaching and Learning Technologies

Technologies used in the development and administration of courses and course work.
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StarID, Printing and ID Cards

KB category for Starid activation, password resets, Printing help and Dragon ID cards
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Email and Microsoft Office365

KB category for Microsoft Office Applications including outlook, teams, word, excel, PowerPoint and much more.
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Software Applications

KB category for software applications
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Employee Computer Troubleshooting & Info

KB category for common issues reported for MSUM deployed computers and devices.
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Computer Labs & Student Computing

KB category for troubleshooting computer desktops, printers and mobile devices
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Internet, Wifi, Telephones & Infrastructure

KB category for Network, Wifi, Telephones, and various application connections
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Accessibility

Resources for creating accessible content.
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Articles (3)

D2L Brightspace Integrations (INTERNAL)

How to Submit a Service Request

Customer overview on how to submit a Service Request

How to Use the Knowledge Base

How to Use the Knowledge Base