Mac Printing Help

Mac Printing Help 

This article explains how to install an MSUM department printer on an MSUM-issued Mac, configure cloud printing on a student or personal Mac, and resolve common printing problems. 

Important: Department printers can only be installed on MSUM-issued devices. Student-owned and personal Macs should use MSUM cloud printing. 

Printing issue quick check 

1. Confirm the Mac has an active network connection. 

2. On an MSUM-issued Mac, confirm Kerberos SSO is signed in. 

3. If the StarID password recently changed, update saved credentials in Keychain Access. 

4. Confirm the expected printer appears under System Settings > Printers & Scanners. 

5. Try a simple document from another application. 

6. Clear the print queue, then reinstall the printer if necessary. 

Install a department printer on an MSUM-issued Mac 

Install department printers through MSUM Self Service. Do not manually add a printer using an IP or SMB address unless directed by the IT Help Desk. 

1. Open Spotlight Search by selecting the magnifying-glass icon or pressing Command + Space. 
2. Open MSUM Self Service and sign in with StarID credentials. 
3. If administrator rights are unavailable, open Utilities and run Enable Print Queue Management. 
4. Open Printers, locate the department printer, and select Install. 
5. Allow installation to finish. 
6. Open System Settings > Printers & Scanners and verify that the printer appears. 

Printer not listed? 

Department printer access requires authorization. Student workers are not automatically granted access; a supervisor must submit the request. 

Printing from a student or personal Mac 

Use MSUM cloud printing on student-owned or personal Macs. Department printer queues are not installed on personal devices. 

1. Open the MSUM Mac cloud-print setup page. 
2. Download and install the Mobility Print client. 
3. Follow the on-screen setup instructions. 
4. When prompted, sign in using StarID credentials. 
5. Confirm that MSUM cloud printers appear in Printers & Scanners and in the application print window. 
6. Print the document and release the job at a supported campus release station or printer. 

Setup page: MSUM Mac cloud-print installation 

Before printing 

1. Open the document and select File > Print, or press Command + P. 
2. Confirm the correct printer is selected. 
3. Select Show Details if needed. 
4. Review color, two-sided printing, paper size, page range, and copies. 
5. Select Print. 

Troubleshooting 

Clear a stuck print queue 

1. Open MSUM Self Service and sign in. 
2. Open Utilities and run Clear Print Queues. 
3. Try printing again. 

Fix “Hold for Authentication” 

1. Open Keychain Access. 
2. Search for the affected printer, printone, MSUM printing, or an applicable network-password entry. 
3. Remove the saved printing credential. 
4. Submit the job again. 
5. When prompted, enter mnstate\YourStarID and the current StarID password. 
6. Save the password to the keychain if appropriate. 

Recently changed your StarID password? 

1. Remove saved printing credentials from Keychain Access. 
2. Confirm Kerberos SSO uses the new password. 
3. Submit a new job and save the updated credential if appropriate. 

Confirm Kerberos SSO is signed in 

1. Open the key icon in the menu-bar area. 
2. Confirm that you are signed in. 
3. If prompted, enter the current StarID credentials. 
4. Try printing again. 

Printer shows Offline 

1. Verify the network connection. 
2. Confirm Kerberos SSO is signed in. 
3. Open the printer queue and resume the printer if paused. 
4. Delete jobs showing an error and try a small test document. 
5. If it remains offline, reinstall through MSUM Self Service. 

Print jobs remain in the queue 

1. Open Printers & Scanners and the affected printer queue. 
2. Delete errored or paused jobs. 
3. Run Clear Print Queues in MSUM Self Service. 
4. Submit the job again. 

Cloud printers do not appear after installation 

1. Confirm Mobility Print installation completed and StarID sign-in occurred. 
2. Check Printers & Scanners. 
3. Restart the Mac and check again. 
4. Reinstall Mobility Print if necessary. 

Remove and reinstall a printer 

1. Remove the affected printer under Printers & Scanners. 
2. For an MSUM-issued Mac, reinstall it through MSUM Self Service. 
3. For a personal Mac, repeat the cloud-print setup. 
4. Test a simple document. 

Determine whether the issue is application-specific 

1. Try a new simple document in the affected application. 
2. Try a PDF in Adobe Acrobat. 
3. Try a document in Microsoft Word. 
4. Try printing from Notes. 

Reset all installed printers 

Use this only when multiple printers are failing or when directed by the IT Help Desk. 

Warning: This removes all installed printers, including personal printers and printers that are currently working.  

1. Open MSUM Self Service and sign in. 
2. Open Utilities and run Reset Print System. 
3. Select Erase Printers. 
4. Return to Printers and reinstall each required department printer. 

Important: If Enterprise Connect appears instead of Kerberos SSO, contact the IT Help Desk so the Mac can be updated. 

Still unable to print? 

Contact the MSUM IT Help Desk if installation fails, access is needed, authentication does not work, or printing still fails after clearing the queue and reinstalling the printer. 

Include this information in the request 

• Printer or queue name 

• Printer location 

• Mac computer name 

• macOS version 

• Department or cloud printer 

• Exact error message or screenshot 

• Whether every application or only one document is affected 

• Date and approximate time of the failed attempt 

• Whether other users can print to the same device 

If more assistance is needed

Incident Request: If you still need help with something not working as it should or have questions, please contact the IT Help Desk or create a ticket using the "Incident Request" button on this page, or if there isn't one included then you can initiate it from the home page.

Service Request: A formal request from a user for something to be provided, information, advice, a standard change or access to an IT service, navigate to the Service Catalog to find the service you specifically would like to request.